CP – Comboios de Portugal has been proactively investing in on-board connectivity for its train services, aiming to enhance passenger experience and modernize railway operations. This initiative spans across long-distance services such as Alfa Pendular and Intercidades, and has recently extended to suburban lines. Currently, approximately 220 devices have been deployed across various vehicles, marking a significant step towards digital transformation in Portuguese Railways.

The Challenges Faced

Despite the investment, CP has faced several significant connectivity challenges:

▶ Intermittent Connectivity

Coverage along Portugal’s railway lines by major operators is inconsistent, particularly in areas outside major cities such as Alentejo, Beiras, Douro, and parts of the North line. This results in unreliable internet access for passengers.

▶ Inconsistent Passenger Experience

Frequent complaints about lost connections and slow speeds have marred passenger satisfaction, highlighting the need for a more robust solution.

▶ Growing Need for Real-Time Data

The demand for real-time data for both customer service and operational monitoring is continuously increasing, putting pressure on existing systems.

Impact on Operational Efficiency

These challenges have directly impacted CP’s operational efficiency:

▶ Limited Data Collection

Network instability hinders the collection of crucial data and remote support capabilities.

▶ Reduced Service Quality Perception

Passenger dissatisfaction negatively affects the perceived quality of service.

▶ Increased Maintenance Time

The absence of remote monitoring prolongs diagnostic and maintenance processes.

Why Wavecom?

CP chose to partner with Wavecom for several key reasons:

▶ Technical Expertise: Wavecom‘s extensive knowledge in mobile communications and embedded environments.

▶ Modular and Robust Products: Adaptable products that meet specific needs and endure tough conditions.

▶ Integration Capabilities: Seamless integration with existing systems and platforms.

▶ Dedicated Technical Support: Essential support during and after the implementation phase.

▶ Scalable Solutions: Potential for expansion across the entire fleet.

Implementation Process

The implementation was phased, beginning with long-distance services like Alfa Pendular, then Intercidades, and subsequently expanding to suburban lines. Wavecom provided ongoing support and training to CP’s technical teams throughout this process.

Key Features of the Connectivity Solution

The implemented solution includes several critical functionalities:

▶ On-Board Wi-Fi: Providing passengers with internet access during their journey.

▶ Remote Monitoring: Monitoring embedded systems and connections to ensure stability.

▶ GNSS: Ensuring precise location tracking.

▶ Performance Metrics: Tracking connectivity and network performance.

Observed Improvements

Since implementation, CP has observed significant improvements:

▶ Increased Connectivity Reliability: Even in areas with limited coverage, the redundancy provided by multiple operators has improved connectivity.

▶ Enhanced Passenger Experience: Passengers now enjoy more stable and faster Wi-Fi.

▶ Real-Time Operational Data: Enabling proactive actions and quicker support through real-time data availability.

▶ Better Integration: Enhanced integration with CP’s fleet management and maintenance systems.

Efficiency and Cost Savings

The solution has led to:

▶ Reduced Diagnostic Time: Faster identification of communication failures.

▶ Maintenance Cost Savings: Enabled by remote monitoring and automatic alerts.

System Integration

The solution integrates with:

▶ Fleet Management Systems: Connecting seamlessly with existing fleet management and operational platforms.

▶ Real-Time Data Transmission: Enabling real-time transmission of operational data, supporting predictive maintenance and other applications.

“Versatile, robust system supported by open-source technology.”

This highlights the core benefits of the connectivity solution utilized by CP, ensuring reliable and efficient service for its passengers.